What Customers Want…Applied Engineering Has
It is said that about 76% of customers experiences are based on how they feels they were treated by the customer service personnel and about 45% of the experience is based on how the service was personalized.
Customers expect a certain level of engagement from the companies with which they do business with and even the best of what formerly passed for good customer service is no longer enough. You have to be no less than a customer concierge, doing everything you can to make every one of your customers feel acknowledged, appreciated, and heard.
In an era when companies see online support as a way to shield themselves from ‘costly’ interactions with their customers, it’s time to consider an entirely different approach: building a relationship through your customer service with great people.
Applied Engineering prides in their friendly customer services, especially in the Reprographics department. Here are a couple testimonials based on this fact.
“Applied Engineering is our “Go To” printing company because we know that we can always count on quality documents, fast turnaround, and friendly service. They always go above and beyond the typical printer. For example, they check the files that we send them and confirm back with us when they see any irregularities or pieces that may be missing from the document….they’ve got our back!”
-Lee Dobrinz at JLG Architects
“We’ve used Applied copy service for a number of years, and they’ve always delivered accurate service. Whether the project is copying large plan pages or multiple specification books we’ve never been disappointed. Their courteous and helpful staff have always been willing to go the “extra mile” to get our job done right and in a timely manner. We would not hesitate to recommend Applied Engineering to our associates and subcontractors.”
Sincerely,
Staff of T F Powers Construction Co
Do not just take our word for it, Read More customer testimonials…
Contact Us at Applied Engineering to verify for yourself how much the Reprographioc department will personalize their services to your needs and company.